Workplace Giving Solutions administrative services enables you to manage the breadth and depth of all your philanthropic programs from the convenience of your desktop.
Thru the administrative options on your site you can have:
Custom reports on the donations - to sort and download in multiple formats
Custom reports on the receiving charities - to sort and download in multiple formats
Impersonation - to allow manual entry for those donors who want to submit a paper form
Thru WPG's administrative team you can have as part of your contract:
Credit card processing
You can own the merchant account and the processed funds transfer directly into your distribution account
WPG can own the merchant account and distributed the processed funds as directed
Distribution Services - based on your campaign and needs
Full service - WPG handles credit card payments, and payroll distributions thru an account that WPG owns and distributed based on a remittance file from you
Partial services can be:
WPG completes credit card distributions only by sending funds to your company
WPG completes credit card distributions only by sending fund to the receving charities
WPG completed distributions from accounts owned by your company and based on remittance files from you
Customer Service - based on your needs
Full service - where we handle calls and emails from donors, your campaign team, and receiving charities
Partial service - where you have an in-house team that handles customer service, and we can help handle issues should there be overload to your team
Back-up service - where we provide answers to your in-house customer team when needed
We are always available to your team for any site questions
A manual of how your site works
Training on your site - navigation, reports, and admin functions